Terms of Service

Your obligations:

· You as the client are responsible for supplying us with an up-to-date reference sheet and/or images of the desired character you wish us to create for you.

· We require your real name, contact details, address, and contact numbers so we may invoice you correctly and so we know who we have as client. This information will however be kept confidential by us.

· Provide all relevant social media handles for sharing and tagging you as the customer with respect to your order on our social media platforms.

· You as the client have the right to remain anonymous when it comes to sharing our work in progress images and tagging you on our social media platforms. Please state this ahead of time.

· A Duct Tape Dummy (DTD) and/or measurements are required for most orders. The DTD and shipping thereof will be at your own expense. These must be provided within 3 months; failure to do so will result in cancelation.

· If applicable to pay shipping with insurance and relevant import taxes.

· For local pick-up, please keep to the prearranged time and date.

· Effective communication.

· Ensure payments are done as per payment schedule.

Our Obligations:

· Completing your order within the critical path to the same standards and quality as agreed upon.

· To keep you informed at various stages and send work in progress images for approval.

· Working to the highest professional standards of industry in a professional and ethical manner.

· Keep safe your commission until collection from yourself (local) or courier; at which stage the responsibility lies with the courier (suggest having the order insured for the full order amount).

· Keeping your personal information other than your social media handles confidential (unless otherwise stated by you).

General:

· Our quotes / invoices do not include shipping or import duties/taxes unless otherwise stated.

· Any deviations / additions to the product after the quote has been accepted and/or invoice has been issued will be at the client’s cost.

· Quotes are valid for 10 days from date of issue, as textile costs vary over time.

· A deposit of 50 % is required to confirm your order and is payable within 10 days of the Invoice being issued. Once the deposit has been received, it allows us to dedicate a timeslot, issue you a “Critical Path” and once that is approved, we order supplies / textiles for your order.

· If Invoice has been issued and no payment or communication explaining a valid delay received from the client after the 10 days, we take it as a cancellation of the order.

· A refund of 40% of the client’s deposit can be made if they cancel prior to ordering any textiles or supplies; but 60% of the deposit is non-refundable.

· We are not responsible for any incorrect measurement received.

· “Force Majeure” means an event beyond the control of the party concerned, that is not caused by the fault of such party and could not have reasonably been foreseen by it, that renders such party unable to perform its obligations in terms of these “Terms and Conditions”, and such events shall include, but not be limited to fire, flood, storm, lightning or any natural disaster, civil disturbance, explosion, power failure or reduction of power supply, acts, orders or regulations of any governmental or regulatory authority, agency or department, lack or shortage of materials or inability to procure equipment and material; war, invasion, act of a foreign enemy, hostilities (whether war be declared or not), terrorism, civil war, rebellion, revolution, criminal action, theft or vandalism, Covid 19 or any derivative thereof, and similar future pandemic, and strikes, lock-outs and labour disputes causing cessation (whether complete or partial) of work, interruption or slow-down of work, whether of the party concerned or service provider of such party.

- It is understood that in the event of either party giving notice of an event of "Force Majeure”, and provides the other party details of such event, such party may halt delivery of their obligations under the “Terms and Conditions” of the order until such event is remedied, provided such event shall not exceed a period of 2 (two) months.

· We reserve the right to refuse any client at enquiry stage at our discretion.

· Should a client behave in an abusive way to us, or any other supplier in our industry, breach these “Standard Terms and Conditions”, fail to make payments or communicate as required, we may discontinue work at any stage of the order and in those cases will refund the client less material cost and labour to that point of the order at our sole discretion.

· If approval of work in progress at any stage has been given by a client, we have the right to refuse subsequent changes to the client’s order, as these would affect progress and loss of materials. Should the client still insist for such additional changes to be made, a surcharge and any additional materials will be payable before such work proceeds.

· The client is obliged to provide input and raise any concerns at each stage of the progress of their order. Work in Progress Images will be provided at various stages in the progress of the client’s creation, and the client is required to raise concerns at those stages without delay. As such the final order cannot be rejected.

· Our normal time frame of completing an order is 1-8 Months but can take longer due to unexpected complications or workload.

· A critical path timeframe will be developed and sent to the client upon receipt of the deposit from the client. Such critical time frame must be maintained by both parties in order to offer a fair and reasonable allocation of resources to each order. Should either party delay outside the agreed timeframes for reasons other than an event of force majeure, such delay will bear a penalty of the breaching party of 1% of the total commission price per week for such a delay.

· Balance of order payments will be reflected in the critical path timeframe document, and goods remain ours until paid in full. Should a client delay the final payment/s more than 30 days from when they are required, and an arrangement for such payment delay has not been made with us, we reserve the right to sell such goods to recover such expenses. In such event the client has no further claim.

· All rights, risks and obligations for the use and care of the client order transfers to the client once goods are received by the client and paid for in full.

Rush Orders:

· A rush order requires us to work overtime and reprioritize existing workflow, and as such is offered at a premium.

· Rush orders (if any) will take priority as they are surcharged.

· Rush orders will be paid in full before any work commences.


Material and supplies:

· Prices based on local (South African) supply of textiles, importing of textiles will be at a higher price (unless otherwise stated).

· Textile supply is limited within South Africa, but we will inform you if there is a problem with supply and meeting your deadline due to textile shortage.

· Materials are bought per needs of the order placed.

· If you in the future decide to order additional parts to your suit it may be impossible for us to match the textile, its therefore suggested that you order as much of your desired suit as possible in one order in order to ensure continuity of textiles.


Allergy Disclaimer:

· We have dogs, although they are not permanently in our office space.

· Textile allergies may happen in extreme cases from some of the textiles used in the creation of your order for example: Faux fur, cotton blend, micro-fibre fleece. Please advise if you are allergic to any textiles.